Based on 96 reviews
Christine Phillips
1712387417
Had a fantastic experience with Stacie! She was such a pleasure to deal with. I contacted her after having a very unpleasant experience with cpap direct in Sudbury and I'm glad I did 😊 Prices are competitive and staff are very knowledgeable and helpful every step of the way. Please know that YOU get to decide where you get your supplies from, not your doctor. I highly recommend Northern Respiratory to anyone seeking a cpap machine or supplies!
Mary Margaret Laing
1712103126
It was Pam who booked my appointment and introduced me to my APAP machine. She was wonderful--very knowledgeable, patient and a good communicator. I would highly recommend Northern Respiratory in Thunder Bay.
Barbara Chant
1712023490
I have had the best experience with N.R.any time I need help with my equipment all I have to do iscall N.R. and I will have response by phone and the serviceI require quickly.The staff are helpful and polite.
Nancy Davie
1711044289
Very friendly and helpful. They always go over and above for you
stan Trecroce
1710768353
The girl are awesome !!!! Alison, Kori and Stacie go above and beyond for their clients. I would highly recommend Northern Respiratory, they really changed my life.
NatralBornFisha (NatralBornPlaya)
1709949897
Absolutely wonderful place to deal with. Rob was great to deal with. Would recommend anyone with Respiratory issues to give them a call, you won’t regret it.
Bill Boutilier
1709763320
I found the staff to be professional, friendly and informative. It was a very good experience and much better than my previous experience with another supplier.
Lee Kine
1709051455
Staff are so friendly, accommodating and knowledgeable. Truly want to help and teach.Would 100% recommend
Kirsten Duke
1708646728
Staff here are so kind, and provide excellent service. Their support is thorough and well-informed. Highly recommend them!
Michael Hocevar
1708043414
Highly recommended for your CPAP needs. I was non compliant with treatment and had a lot of hesitation and anxieties. I came to Northern for a new machine and support and they helped me so much. All the staff are great and supportive here and are very knowledgeable. I highly recommend this location.
JB
1704460529
Outstanding service! Highly recommend. Helped me every time I’ve had an issue/question.
Jules Bellehumeur
1704411499
Great service and attentive follow-up action with clear explanations and demonstrations on how to correctly use the product.
Emily Paul
1702972906
I was actually really nervous about getting a CPAP machine, but their staff is AMAZING, so informative, so patient and kind, and they made the whole process a pleasure! Would highly recommend using their services!!!
Emily Paul
1702669651
I was actually really nervous about getting a CPAP machine, but their staff is AMAZING, so informative, so patient and kind, and they made the whole process a pleasure! Would highly recommend using their services!!!
Christopher Depencier
1701184559
Melissa is super helpful. The team here is great! I strongly advise everyone completely ignore the two reviews that are not 5 star..Thanks for everything Melissa!
Donna DiBiagio
1698100645
A wonderful staff! So helpful and informative. The service goes above and beyond!
Dan C
1696174849
Awesome to deal with and Bonnie knows what she is talking about!
Mark Van Kannel
1695648506
Awesome service! everything was explained clearly.
Nate McNutt
1695123638
Great people to deal with, very nice and very knowledgeable with there product!!
Buddha Tbay
1694784066
Conscientious healthcare providers with lots of follow up. Great service. Reasonable prices. Highly recommended.
Lesley Armstrong
1692835517
I met with Alison about a CPAP machine. She was extremely helpful and explained everything about the machine and how all the info is tracked. She was very supportive to every detail and I was very pleased with my visit to Northern Respiratory.
Alan Helferty
1692545928
Have not had much opportunity to deal with Marianne but Alison, Kori and Stacie are AWSOME!!! They do everything they can to help!!!
K B
1692238867
Excellent service.
Richard Paul
1691789917
Melissa didn’t give up until she found a solution to my problem. And she did not treat me like I was the problem. Great customer service and attitudes.
Don Hawes
1691070731
Always feel good going here. All the staff are so friendly and helpful. Whether it’s face to face or on the phone they are always positively supporting you. Special thanks to Pam, very friendly, knowledgeable and supportive.I’m very thankfulDon
Rob Connolly
1688680821
My experience with Kori was very positive today . Kori is very knowledgeable and helpful making visit comfortable and stress free
Art Osborne
1687823272
Very accommodating, helpful staff - service couldn’t have been better.
janet armstrong
1686151449
I reached out to them after being concerned over my elderly fathers respiratory status. Right from the first phone call, I felt comfortable with this business. They took care of everything, I mean everything in a prompt manner. Assessment, paperwork, approval for costs, the doctors order. My father was completely taken care of. Thank you team!
Kathy Leonard
1685721600
Very professional, nice to deal with and always prompt responses. I would highly recommend Northern Respiratory. Their after purchase service was top rated. Pam took much time making sure I had what I needed and was comfortable sleeping with the new device, changing out masks until we found the right one. Steve and all the staff I have encountered have been very helpful and have given great service!
Jeff Purkis
1677705251
This place is a lifesaver and their prices are better then most. While making a 1000km trip we were 300km into our trip when my wife asked if I remembered my cpap. North Bay was the last major city as we headed to Norther Quebec. We called all the other companies in North Bay and no one would squeeze me in despite my situation. Not only did Northern Respiratory help me out they actually had an Air Mini in stock. This unit has been sold out for years. I was even more shocked when they told me the price. It was cheaper then online retailers , plus my local cpap store charges $100 more for masks then this place. Thank you guys!!!! You are a life saver. The great customer service was just the topping on the cake.
Gary Coleman
1673923768
Excellent service. Concise information and answered all my questions. Pleasant and polite Thank you for all your help.
Dean Violette
1672938582
Service is good in person, but I have not once had them answer the phone when I call, and I can’t sit and wait for them to call back when im at work so I don’t leave a message. Im am not a fan of phone tag.
Glyn Heatley
1665092101
They did it ALL right. They picked up the phone after a couple of rings, instead of being kept on hold for ages by other vendors. The staff were helpful, friendly and knowledgeable. I felt welcomed. Finally their fitting fee was significantly less than their competitors.If you value service then this is the place to go to for your breathing equipment.
Barbara Wojciechowski
1651327408
Amazing customer service!! I was originally using a trial from another place, got in touch with Northern Respiratory, I was on their list and fitted with a new mask and machine before the others place even bothered to rerun my call! I have changed out my mask 2 or 3 times now( I can’t remember) and all of that was covered in their services. They aim to make sure you are comfortable , so you are having your best sleep! Would recommend them hands down!
Karen Gardiner
1649960980
From my first phone call to book an initial appointment through all the follow-up calls and in person appointments, the staff has been friendly, informative and supportive. I 100% recommend Northern Respiratory.
John Samson
1636826739
We are more than happy with Northern Respiratory! Steve and his staff are very accommodating, knowledgeable and professional. We had been dealing with another facility and weren’t very happy and then heard of this office which is locally owned and wanted to support a local business. The office is always clean and welcoming. Staff is also very patient. 😉 Thanks to them for their dedication and awesome service!
jennifer fydell
1636651903
Excellent product knowledge & customer service. My therapist, Rochelle, worked through personal preferences & issues until everything worked, including trying various mask options which wasn’t easy since I have facial palsy. Front-line customer service was beyond excellent. Thank you all, especially Rochelle & Steve!
George Cragg
1634851727
Fantastic service! Right from my first enquiry the standard of service received from Stacie has been first class. If you are suffering from respiratory or sleep issues I would have no hesitation in recommending Northern Respiratory. You will NOT be disappointed. I have noticed a difference after just one night using my new CPAP - I slept longer than I have in years and with NO snoring!
Carlo Boniferro
1633023352
Outstanding customer service. People who really care. Communicate very well. Makes you feel like a customer that they appreciate. Not take for granted. Glad you opened and HIGHLY recommend this business to everyone. You have nothing to loose. So give them a call. Thank you so much for your outstanding friendly fast customer service. I’m very happy I stopped in.
Sophie Marquis-Germain
1628870219
Amazing service. Very knowledgeable. Professional and human. The helped us with the purshase and the use of a new oxygen concentrator. Would highly recommend! Thank you for all ❤
Dave Drenth
1628000637
I recently had a visit with Rob and his team at Northern Respiratory. My experience was exactly what I would hope for when visiting a medical/health related business. Friendly, professional, and knowledgable. They were very accommodating and I left feeling 100% satisfied that my needs were fully addressed. Great operation.
J E Lawlor
1627666924
Such a pleasure to deal with Stacie Truman and her friendly staff. Instead of being abused by the staff at VitalAire with their failure to provide services that were promised and trying to avoid giving credit for overpriced products; Stacie took the time to thoroughly explain the CPAC machine with it's digital capabilities to gain full knowledge of my current status easily.
Peter Hewgill
1623095301
Visited Northern Respiratory after my CPAP machine stopped working and was able to replace the machine right away without delay. No long wait for an appointment. Knowledgeable and friendly service. Great experience.
Justin Lee
1614437104
Rachelle and Steve provide superior customer care. During these COVID times I was allowed to enter the store and obtain my new device. Rachelle was very thorough through the process which made me confident that I bought my device from the right place. Not only my new device will provide me information about my sleep but she will have access to make any changes by a phone call away. That is service! In addition, the store is well stocked with supplies at very great prices. This is one local place that I will continue to support for many years!
Cheryl Hughes
1602596737
Excellent service. All staff are friendly and helpful. Rob was so much help to me after a bad experience at another provider. He explained everything and showed me how to fit the right mask & type of CPAP machine. Even with Covid restrictions they can demonstrate how to wear and clean all equipment. I was surprised that their prices were actually substantially lower than their competitor. Better service, better prices.. win/win!
Jim Arella
1601672918
Ordered a 12 volt adapter cord online and received it in 2 days at a great price. Will buy from them again. Great service, thanx.
Dwayne Malcolm
1601559102
I've never had a problem, they are good people and friendly. They were unable to reach my phone so they came to my door and brought the items I had requested couple of days earlier. I have no complaints about the Northern Respiratory Center
Jason Dupras
1580666288
Rob and the entire staff at Northern Respiratory have been an absolute pleasure to deal with! Rob has a wealth of knowledge and experience that makes you feel confident in trusting their judgement. The ability to try multiple masks until they find one that works for you is amazing and shows their dedication to customer service. I would highly recommend Northern Respiratory to anyone looking for CPAP equipment!
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