Testimonials

The folks at Northern Respiratory have been so helpful and professional from the moment I contacted them about CPAP therapy. They've helped me navigate insurance, getting used to CPAP, and more. Highly recommend!

The best service! Very knowledgeable. I have been using a CPAP for 6 years and finally feel like someone has my back.

It is a rare to find fantastic overall service like this. No need to look elsewhere.

Great service, quick response and friendly staff! Look forward to working with them and my new APAP.

The Staff made my experience very smooth, anticipating my questions and supplying answers and explanations in a very engaging and respectful way.

The staff are amazing and always take great care of my needs.

I had a wonderful experience at Northern Respiratory! All the employees were extremely knowledgeable and friendly when helping set me up with my CPAP machine. I immediately felt comfortable asking any questions that I had. I highly recommend this establishment as everyone was pleasant and the environment was extremely clean and inviting!

Customer service beyond expectation, knowledgeable, and efficient service. Rob and his team never fail to exceed all expectations!

Service was quick. As always, very friendly staff.

melissa was very nice and i’m so excited to use my new CPAP :]

Always efficient, accommodating, and knowledgeable. 100% recommend.

Kori was absolutely awesome, and the rest of the staff seems completely dedicated to putting their clients first. In the short time I was there for my appointment I witnessed the staff going above and beyond for not only myself, but virtually everyone who walked in the door.

Absolutely awesome staff, completely dedicated to assisting you

Had a fantastic experience with Stacie! She was such a pleasure to deal with. I contacted her after having a very unpleasant experience with cpap direct in Sudbury and I'm glad I did 😊 Prices are competitive and staff are very knowledgeable and helpful every step of the way. Please know that YOU get to decide where you get your supplies from, not your doctor. I highly recommend Northern Respiratory to anyone seeking a cpap machine or supplies!

It was Pam who booked my appointment and introduced me to my APAP machine. She was wonderful--very knowledgeable, patient and a good communicator. I would highly recommend Northern Respiratory in Thunder Bay.

I have had the best experience with N.R.any time I need help with my equipment all I have to do iscall N.R. and I will have response by phone and the serviceI require quickly.The staff are helpful and polite.

Very friendly and helpful. They always go over and above for you

The girl are awesome !!!! Alison, Kori and Stacie go above and beyond for their clients. I would highly recommend Northern Respiratory, they really changed my life.

Absolutely wonderful place to deal with. Rob was great to deal with. Would recommend anyone with Respiratory issues to give them a call, you won’t regret it.

I found the staff to be professional, friendly and informative. It was a very good experience and much better than my previous experience with another supplier.

Staff are so friendly, accommodating and knowledgeable. Truly want to help and teach.Would 100% recommend

Staff here are so kind, and provide excellent service. Their support is thorough and well-informed. Highly recommend them!

Highly recommended for your CPAP needs. I was non compliant with treatment and had a lot of hesitation and anxieties. I came to Northern for a new machine and support and they helped me so much. All the staff are great and supportive here and are very knowledgeable. I highly recommend this location.

Outstanding service! Highly recommend. Helped me every time I’ve had an issue/question.

Great service and attentive follow-up action with clear explanations and demonstrations on how to correctly use the product.

I was actually really nervous about getting a CPAP machine, but their staff is AMAZING, so informative, so patient and kind, and they made the whole process a pleasure! Would highly recommend using their services!!!

I was actually really nervous about getting a CPAP machine, but their staff is AMAZING, so informative, so patient and kind, and they made the whole process a pleasure! Would highly recommend using their services!!!

Melissa is super helpful. The team here is great! I strongly advise everyone completely ignore the two reviews that are not 5 star..Thanks for everything Melissa!

A wonderful staff! So helpful and informative. The service goes above and beyond!

Awesome to deal with and Bonnie knows what she is talking about!

Awesome service! everything was explained clearly.

Great people to deal with, very nice and very knowledgeable with there product!!

Conscientious healthcare providers with lots of follow up. Great service. Reasonable prices. Highly recommended.

I met with Alison about a CPAP machine. She was extremely helpful and explained everything about the machine and how all the info is tracked. She was very supportive to every detail and I was very pleased with my visit to Northern Respiratory.

Have not had much opportunity to deal with Marianne but Alison, Kori and Stacie are AWSOME!!! They do everything they can to help!!!

Excellent service.

Melissa didn’t give up until she found a solution to my problem. And she did not treat me like I was the problem. Great customer service and attitudes.

Always feel good going here. All the staff are so friendly and helpful. Whether it’s face to face or on the phone they are always positively supporting you. Special thanks to Pam, very friendly, knowledgeable and supportive.I’m very thankfulDon

My experience with Kori was very positive today . Kori is very knowledgeable and helpful making visit comfortable and stress free

Very accommodating, helpful staff - service couldn’t have been better.

I reached out to them after being concerned over my elderly fathers respiratory status. Right from the first phone call, I felt comfortable with this business. They took care of everything, I mean everything in a prompt manner. Assessment, paperwork, approval for costs, the doctors order. My father was completely taken care of. Thank you team!

Very professional, nice to deal with and always prompt responses. I would highly recommend Northern Respiratory. Their after purchase service was top rated. Pam took much time making sure I had what I needed and was comfortable sleeping with the new device, changing out masks until we found the right one. Steve and all the staff I have encountered have been very helpful and have given great service!

This place is a lifesaver and their prices are better then most. While making a 1000km trip we were 300km into our trip when my wife asked if I remembered my cpap. North Bay was the last major city as we headed to Norther Quebec. We called all the other companies in North Bay and no one would squeeze me in despite my situation. Not only did Northern Respiratory help me out they actually had an Air Mini in stock. This unit has been sold out for years. I was even more shocked when they told me the price. It was cheaper then online retailers , plus my local cpap store charges $100 more for masks then this place. Thank you guys!!!! You are a life saver. The great customer service was just the topping on the cake.

Excellent service. Concise information and answered all my questions. Pleasant and polite Thank you for all your help.

Service is good in person, but I have not once had them answer the phone when I call, and I can’t sit and wait for them to call back when im at work so I don’t leave a message. Im am not a fan of phone tag.

They did it ALL right. They picked up the phone after a couple of rings, instead of being kept on hold for ages by other vendors. The staff were helpful, friendly and knowledgeable. I felt welcomed. Finally their fitting fee was significantly less than their competitors.If you value service then this is the place to go to for your breathing equipment.

Amazing customer service!! I was originally using a trial from another place, got in touch with Northern Respiratory, I was on their list and fitted with a new mask and machine before the others place even bothered to rerun my call! I have changed out my mask 2 or 3 times now( I can’t remember) and all of that was covered in their services. They aim to make sure you are comfortable , so you are having your best sleep! Would recommend them hands down!

From my first phone call to book an initial appointment through all the follow-up calls and in person appointments, the staff has been friendly, informative and supportive. I 100% recommend Northern Respiratory.

We are more than happy with Northern Respiratory! Steve and his staff are very accommodating, knowledgeable and professional. We had been dealing with another facility and weren’t very happy and then heard of this office which is locally owned and wanted to support a local business. The office is always clean and welcoming. Staff is also very patient. 😉 Thanks to them for their dedication and awesome service!

Excellent product knowledge & customer service. My therapist, Rochelle, worked through personal preferences & issues until everything worked, including trying various mask options which wasn’t easy since I have facial palsy. Front-line customer service was beyond excellent. Thank you all, especially Rochelle & Steve!

Fantastic service! Right from my first enquiry the standard of service received from Stacie has been first class. If you are suffering from respiratory or sleep issues I would have no hesitation in recommending Northern Respiratory. You will NOT be disappointed. I have noticed a difference after just one night using my new CPAP - I slept longer than I have in years and with NO snoring!

Outstanding customer service. People who really care. Communicate very well. Makes you feel like a customer that they appreciate. Not take for granted. Glad you opened and HIGHLY recommend this business to everyone. You have nothing to loose. So give them a call. Thank you so much for your outstanding friendly fast customer service. I’m very happy I stopped in.

Amazing service. Very knowledgeable. Professional and human. The helped us with the purshase and the use of a new oxygen concentrator. Would highly recommend! Thank you for all ❤

I recently had a visit with Rob and his team at Northern Respiratory. My experience was exactly what I would hope for when visiting a medical/health related business. Friendly, professional, and knowledgable. They were very accommodating and I left feeling 100% satisfied that my needs were fully addressed. Great operation.

Such a pleasure to deal with Stacie Truman and her friendly staff. Instead of being abused by the staff at VitalAire with their failure to provide services that were promised and trying to avoid giving credit for overpriced products; Stacie took the time to thoroughly explain the CPAC machine with it's digital capabilities to gain full knowledge of my current status easily.

Visited Northern Respiratory after my CPAP machine stopped working and was able to replace the machine right away without delay. No long wait for an appointment. Knowledgeable and friendly service. Great experience.

Rachelle and Steve provide superior customer care. During these COVID times I was allowed to enter the store and obtain my new device. Rachelle was very thorough through the process which made me confident that I bought my device from the right place. Not only my new device will provide me information about my sleep but she will have access to make any changes by a phone call away. That is service! In addition, the store is well stocked with supplies at very great prices. This is one local place that I will continue to support for many years!

Excellent service. All staff are friendly and helpful. Rob was so much help to me after a bad experience at another provider. He explained everything and showed me how to fit the right mask & type of CPAP machine. Even with Covid restrictions they can demonstrate how to wear and clean all equipment. I was surprised that their prices were actually substantially lower than their competitor. Better service, better prices.. win/win!

Ordered a 12 volt adapter cord online and received it in 2 days at a great price. Will buy from them again. Great service, thanx.

I've never had a problem, they are good people and friendly. They were unable to reach my phone so they came to my door and brought the items I had requested couple of days earlier. I have no complaints about the Northern Respiratory Center

Rob and the entire staff at Northern Respiratory have been an absolute pleasure to deal with! Rob has a wealth of knowledge and experience that makes you feel confident in trusting their judgement. The ability to try multiple masks until they find one that works for you is amazing and shows their dedication to customer service. I would highly recommend Northern Respiratory to anyone looking for CPAP equipment!