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Based on 56 reviews
Jeff Purkis
21:14 01 Mar 23
This place is a lifesaver and their prices are better then most. While making a 1000km trip we were 300km into our trip when my wife asked if I remembered my cpap. North Bay was the last major city as we headed to Norther Quebec. We called all the other companies in North Bay and no one would squeeze me in despite my situation. Not only did Northern Respiratory help me out they actually had an Air Mini in stock. This unit has been sold out for years. I was even more shocked when they told me the price. It was cheaper then online retailers , plus my local cpap store charges $100 more for masks then this place. Thank you guys!!!! You are a life saver. The great customer service was just the topping on the cake.
Gary Coleman
02:49 17 Jan 23
Excellent service. Concise information and answered all my questions. Pleasant and polite Thank you for all your help.
Dean Violette
17:09 05 Jan 23
Service is good in person, but I have not once had them answer the phone when I call, and I can’t sit and wait for them to call back when im at work so I don’t leave a message. Im am not a fan of phone tag.
Glyn Heatley
21:35 06 Oct 22
They did it ALL right. They picked up the phone after a couple of rings, instead of being kept on hold for ages by other vendors. The staff were helpful, friendly and knowledgeable. I felt welcomed. Finally their fitting fee was significantly less than their competitors.If you value service then this is the place to go to for your breathing equipment.
Barbara Wojciechowski
14:03 30 Apr 22
Amazing customer service!! I was originally using a trial from another place, got in touch with Northern Respiratory, I was on their list and fitted with a new mask and machine before the others place even bothered to rerun my call! I have changed out my mask 2 or 3 times now( I can’t remember) and all of that was covered in their services. They aim to make sure you are comfortable , so you are having your best sleep! Would recommend them hands down!
Karen Gardiner
18:29 14 Apr 22
From my first phone call to book an initial appointment through all the follow-up calls and in person appointments, the staff has been friendly, informative and supportive. I 100% recommend Northern Respiratory.
John Samson
18:05 13 Nov 21
We are more than happy with Northern Respiratory! Steve and his staff are very accommodating, knowledgeable and professional. We had been dealing with another facility and weren’t very happy and then heard of this office which is locally owned and wanted to support a local business. The office is always clean and welcoming. Staff is also very patient. 😉 Thanks to them for their dedication and awesome service!
jennifer fydell
17:31 11 Nov 21
Excellent product knowledge & customer service. My therapist, Rochelle, worked through personal preferences & issues until everything worked, including trying various mask options which wasn’t easy since I have facial palsy. Front-line customer service was beyond excellent. Thank you all, especially Rochelle & Steve!
George Cragg
21:28 21 Oct 21
Fantastic service! Right from my first enquiry the standard of service received from Stacie has been first class. If you are suffering from respiratory or sleep issues I would have no hesitation in recommending Northern Respiratory. You will NOT be disappointed. I have noticed a difference after just one night using my new CPAP - I slept longer than I have in years and with NO snoring!
Carlo Boniferro
17:35 30 Sep 21
Outstanding customer service. People who really care. Communicate very well. Makes you feel like a customer that they appreciate. Not take for granted. Glad you opened and HIGHLY recommend this business to everyone. You have nothing to loose. So give them a call. Thank you so much for your outstanding friendly fast customer service. I’m very happy I stopped in.
Sophie Marquis-Germain
15:56 13 Aug 21
Amazing service. Very knowledgeable. Professional and human. The helped us with the purshase and the use of a new oxygen concentrator. Would highly recommend! Thank you for all ❤
Dave Drenth
14:23 03 Aug 21
I recently had a visit with Rob and his team at Northern Respiratory. My experience was exactly what I would hope for when visiting a medical/health related business. Friendly, professional, and knowledgable. They were very accommodating and I left feeling 100% satisfied that my needs were fully addressed. Great operation.
J E Lawlor
17:42 30 Jul 21
Such a pleasure to deal with Stacie Truman and her friendly staff. Instead of being abused by the staff at VitalAire with their failure to provide services that were promised and trying to avoid giving credit for overpriced products; Stacie took the time to thoroughly explain the CPAC machine with it's digital capabilities to gain full knowledge of my current status easily.
Peter Hewgill
19:48 07 Jun 21
Visited Northern Respiratory after my CPAP machine stopped working and was able to replace the machine right away without delay. No long wait for an appointment. Knowledgeable and friendly service. Great experience.
Justin Lee
14:45 27 Feb 21
Rachelle and Steve provide superior customer care. During these COVID times I was allowed to enter the store and obtain my new device. Rachelle was very thorough through the process which made me confident that I bought my device from the right place. Not only my new device will provide me information about my sleep but she will have access to make any changes by a phone call away. That is service! In addition, the store is well stocked with supplies at very great prices. This is one local place that I will continue to support for many years!
Cheryl Hughes
13:45 13 Oct 20
Excellent service. All staff are friendly and helpful. Rob was so much help to me after a bad experience at another provider. He explained everything and showed me how to fit the right mask & type of CPAP machine. Even with Covid restrictions they can demonstrate how to wear and clean all equipment. I was surprised that their prices were actually substantially lower than their competitor. Better service, better prices.. win/win!
Jim Arella
21:08 02 Oct 20
Ordered a 12 volt adapter cord online and received it in 2 days at a great price. Will buy from them again. Great service, thanx.
Dwayne Malcolm
13:31 01 Oct 20
I've never had a problem, they are good people and friendly. They were unable to reach my phone so they came to my door and brought the items I had requested couple of days earlier. I have no complaints about the Northern Respiratory Center
Jason Dupras
17:58 02 Feb 20
Rob and the entire staff at Northern Respiratory have been an absolute pleasure to deal with! Rob has a wealth of knowledge and experience that makes you feel confident in trusting their judgement. The ability to try multiple masks until they find one that works for you is amazing and shows their dedication to customer service. I would highly recommend Northern Respiratory to anyone looking for CPAP equipment!
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